TeamLab 7.0: pricing

Recently we have received a lot of inquiries about our pricing policy after the release of the new version of TeamLab. This post is aimed at answering those questions and generally clarifying the situation.

TeamLab 7.0 is a virtual office that includes the following modules and instruments: “Documents” with online editors on board, “Projects”, “CRM”, “Community”, “People”, “Calendar” and “Mail”.

The office is going to be available in 2 packages:

1) TeamLab Office Edition – a commercial version of the product.

2) TeamLab Public Edition – an open source version.

TeamLab Office Edition will include all of the modules and instruments mentioned above and is going to be available in two deployment models: SaaS and Server Solution.

The price of the SaaS version of TeamLab Office Edition will depend on the number of portal’s active users. We are planning to offer the following pricing plans:

1-10 Users              12 USD/month

11-15 Users            25 USD/month

16-25 Users            50 USD/month

26-35 Users            75 USD/month

36-50 Users            125 USD/month

51-100 Users          250 USD/month

101-500 Users        500 USD/month

The free trial period will start from the day of Teamlab 7.0 stable release and will last for 30 days.

The Server Solution of TeamLab Office Edition will allow you to create your own TeamLab portal in a private cloud. The release of the server solution is expected to take place two month after the introduction of the stable SaaS version. The product is going to be distributed as an installation under a commercial license. The pricing policy will be announced later.

We are willing to provide non-profit organizations and educational institutions with indivudial plans for TeamLab Office Edition.

TeamLab Public Edition is a free opensource solution that includes all of the modules and tools of TeamLab 7.0 with the exception of online editors. The source code will be available for download on Sourceforge.com and Github.com. A step-by-step instruction on how to install it will be at your disposal on our website. TeamLab Public Edition will be licensed under the Affero GPL license.

What about TeamLab 6.5?

We will continue to support TeamLab 6.5 for 6 months after the release of the stable version of TeamLab 7.0 on old terms. After 6 months users will be offered to either switch to TeamLab SaaS Office Edition or install TeamLab Public Edition on their own server.

 
Comments (209)
  1. September 27, 2012 at 11:28 am

    Hi

    Thanks for the clarifications. I just have two questions:
    1. What are the software requirements to install TeamLab Public Edition to our servers?
    2. Will we be able to migrate our projects to our local servers?

  2. Nina - Reply
    September 27, 2012 at 1:52 pm

    Chrys, thanks for the comment!

    The requirements will stay the same (the details are here – http://ignum.dl.sourceforge.net/project/teamlab/TeamLab%20v6.0/TeamLabServerVersion.pdf)

    Migration will also be possible.

    • George - Reply
      September 27, 2012 at 3:49 pm

      Thank you very much for clarification. Now that the pricing policy is clear I have a feeling that the service is reliable.

      • Nina - Reply
        September 27, 2012 at 4:06 pm

        Glad to hear it, George!

  3. September 27, 2012 at 2:44 pm

    Thanks Nina for the answer. To be honest I would prefer a free pricing plan in the TeamLab Office Edition. Maybe for 1-2 users.

    I could install it on my server, but my server is Linux so I can’t.

    But I understand your business model. All the best!

    • Nina - Reply
      September 27, 2012 at 4:04 pm

      Thank you for your warm words, Chrys!
      Unfortunately, we are not planning to support Linux in the nearest future.
      Thanks for understanding!

  4. JF - Reply
    September 27, 2012 at 2:48 pm

    Does that mean that there wont be any free service with your servers from now on?

    • Alex - Reply
      September 27, 2012 at 3:28 pm

      The free edition will be available only in the open source solution.

  5. Pavel - Reply
    September 27, 2012 at 2:58 pm

    so 7 is beta, how to send feedback and questions as a beta tester?

  6. dejah - Reply
    September 27, 2012 at 3:14 pm

    If I read correctly, it says: “TeamLab Public Edition is a free opensource solution that includes all of the modules and tools of TeamLab 7.0 with the exception of online editors”.
    It means if I understand correctly the free edition will no longer be SAAS but “own server” only.

    • Alex - Reply
      September 27, 2012 at 3:24 pm

      You got it absolutely right: the free edition will be available only in the open source solution that you can use for deploying TeamLab on your own servers.

  7. September 27, 2012 at 5:40 pm

    Do you have more informations about the Saas Version.
    1-10 User means Current Users ?
    how many disk space has each user?
    Can you tell me a deadline for the free usage?
    We are only 5 users at the moment, is a small package planned?
    Does 12 Dollars means for each user or for 10 Users?

    • Nina - Reply
      September 28, 2012 at 9:18 am

      Andre, you’re absolutely right – 1-10 Users means current active users.

      There will be no space limits for each user, though the storage will be provided for the whole portal. Minimal storage for 1-10 users is 10 Gb.

      Regarding the “deadline” of the free usage. When the stable version of Teamlab 7.0 is released you will have a month of a trial period before the payment process.

      $12 means for 10 Users, of course. $1,2 per user.

      Small package for 5 is not planned yet, though we’ll be glad to receive your feedback in our feedback form – http://feedback.teamlab.com/

      • Victoria - Reply
        October 22, 2012 at 6:45 am

        Is there a way to export your data off for closed projects when you start getting close to the 10GB?

        • Nina - Reply
          October 26, 2012 at 9:56 am

          Victoria, currently, there is no such an opportunity.
          The only option is to backup portal data and recover it on your server afterwards.

  8. Peter - Reply
    September 27, 2012 at 10:39 pm

    1-2 FREE Saas users makes a better business decision – Most people will upgrade within a few months and once you start adding clients, info ..etc.. and love the product nobody will backed up … Don’t close the door to tester ans System Admis that want to check the solution before full migrate!!! Anyway just my 2 cents on this topic.

    Thanks!!

    Peter

    • Nina - Reply
      September 28, 2012 at 9:25 am

      Peter, thanks for the feedback, we’ll take it into consideration.

      • Taro - Reply
        October 10, 2012 at 1:47 pm

        I fully agree to Peter.
        Taro

        • Peter - Reply
          October 10, 2012 at 3:37 pm

          Dear Teamlab,

          I guess that the majority of the early adopters will appreciate a Free SaaS Option ( plus it will make us really happy) 1-2 Free Users and perhaps 500mb Disk Space. I can bet you that they will turn into Paid customers in no time!

          Thanks and Keep it Up TeamLab!

          Peter

          • Nina - Reply
            October 11, 2012 at 1:59 pm

            Peter, thank you for the input.
            We’re currently gathering the feedback to make a better decision. We’ll take your opinion into consideration.

            • Greg - Reply
              October 26, 2012 at 9:34 am

              i really second this idea that 1-2, maybe 3 free users should really be an option as SAAS, it is so usefull for consultant like us to show our ‘customers’ the great advantage they would have to use such a solution.. once convince, they will surely become plan users as their organisations are greater than 2-3 people

              my 2 cents

  9. September 28, 2012 at 12:09 am

    Проясните пожалуйста: я хочу пользоваться SaaS версией портала и мне не нужен онлайн-редактор. Достаточно просмотра. Сейчас у меня около 50 пользователей. Сколько это будет стоить?

    • Nina - Reply
      September 28, 2012 at 8:20 am

      Михаил, SaaS решение включает в себя все существующие модули и инструмены TeamLab, отключить тот или иной невозможно.
      Поэтому использовать saas версию без редактора не получится.
      Соответственно, стоимость будет совпадать с указанной выше.

  10. Drex - Reply
    September 28, 2012 at 3:52 am

    When will TeamLab Public Edition be available? Will TeamLab 6.5 still be released as an open source solution?

    • Nina - Reply
      September 28, 2012 at 8:38 am

      Drex, TeamLab Public Edition will be released after the stable SaaS version is launched. We can’t say the exact day yet.
      The good news is Teamlab 6.5 will be definitely released as an open source solution.

  11. Steve - Reply
    September 28, 2012 at 1:32 pm

    Just a thought; in general the pricing over all is excellent. But it seems that some one who has 100 employees paying $250 per month will really have a hard time adding that 101st employee because the price doubles for adding that single employee, and may cause them to host their own? Maybe consider a per user fee over 100 or more group breakdowns IE 101-200 201-ETC.

    • Nina - Reply
      September 28, 2012 at 2:49 pm

      Steve, thank you very much for your opinion! We’ll take it into consideration and try to solve the “gap” )

      • Brian - Reply
        October 9, 2012 at 9:13 pm

        One way to smooth out those gaps is to price per user and decrease the price per user in tiers. For example, up to 10 users is $12 ($1.20/user), then the next 10 users are less than $1.20, etc.

        If you look at your current pricing plan in those terms, it is not very rational:

        First 10 users: $1.20/user
        Next 5 users: $2.60/user
        next 10 users: $2.50/user
        next 10 users: $2.50/user
        next 15 users: $3.33/user
        next 50 users: $2.50/user
        next 400 users: $0.33/user

        Usually, each tier has a lower price per user. You might want to reconsider the whole plan.

        • Nina - Reply
          October 10, 2012 at 9:19 am

          Brian, thanks for the advice – we’ll take it into consideration.

          • October 10, 2012 at 2:01 pm

            Поддерживаю Брайана!

            • Nina - Reply
              October 12, 2012 at 10:31 am

              Принято, спасибо)

  12. Maarten - Reply
    September 28, 2012 at 2:26 pm

    Hello,

    Could you please inform us how much storage space the TeamLab Office Edition will have with 1-10 Users?
    And we would like to know if the Mail client will also be available for an SMTP server config? Now it’s only via POP Server.

    Best regards,

    Maarten

    • Nina - Reply
      September 28, 2012 at 3:16 pm

      Hi, Maarten!
      1-10 users pricing plan will provide you with 10 Gb storage.
      As for SMTP server, we are thinking about it.

      Thanks for your feedback.

      • claudia - Reply
        October 8, 2012 at 10:55 pm

        Yes. Please SMTP. POP is old fashioned and dos not work with modern email-providers. Please!

        • Nina - Reply
          October 10, 2012 at 8:56 am

          Hello, Claudia!
          Good news: SMTP is already supported )

  13. Maarten - Reply
    September 28, 2012 at 3:42 pm

    Hi Nina,

    Thanks for your reply. 10 Gb of storage is fine. And I assume that the storage can be upgraded to 50 Gb?

    One last thing. In my experience SMTP is the standard by which the vast majority of mail of transferred on the Internet. This also counts for us. So we will be very happy if SMTP would be provided in the new version.

    Finaly I want to complement you with the new version! It looks awesome and is very user friendly!

    Best regards,

    Maarten

    • September 28, 2012 at 6:37 pm

      Yes, Maarten, you are absolutely right, the storage can be upgraded.

      As for SMTP – we’ll take it into consideration.
      And thank you for the warm words, we did our best to make the new version user friendly)

    • October 1, 2012 at 2:43 pm

      Hi, Maarten!
      We have good news for you)
      First, SMTP is already supported by us.
      Second, POP3 and SMTP connection is also implemented.
      Please, let me know if you meant IMAP.

      Best regards,
      Nina

  14. September 28, 2012 at 3:56 pm

    Hi,

    Im looking for TeamLab 6.5 and I can’t find on sourceforge.

    Please could you provide a link.

    Im also interresting by the release 7.0

    You made great work
    Keep going on !!!

    Mini

    • September 28, 2012 at 6:40 pm

      Hi, Mini!
      Teamlab 6.5 is not released yet. We’ll make an announcement as soon as it is out)

      Thank you for your words! We’ll keep going on)

  15. Scott - Reply
    September 28, 2012 at 7:45 pm

    “online editors.”

    First, does this only include the document editor, I assume? Surely there is still an “editor” for discussions?

    Second, how will we edit documents in TeamLab Public Edition? Will there be any options for integration with Google Docs or 3rd party editors, or will we be forced to manually import/export our docs?

    This makes me sad :(

    • October 1, 2012 at 9:16 am

      Hello, Scott!
      We say “online editors” as they include text editor, released but not announced spreadsheets editor, upcoming presentations editor and planned PDF)
      Concerning the “editor” for discussions – could you please, clarify, what do you mean?
      As for Teamlab Public Edition, there will be no options for integration with 3rd party editors. This is the only limitation of the opensource version.

  16. September 28, 2012 at 9:43 pm

    The pricing model is very good and competitive considering the other project colaboration tools. And of cource way better than your previous storage based pricing model :)

    12 usd is nothing for a small orginization to pay in order to access in a tool with so many features. We will defenetly keep using teamlab after the upgrade as a small business.

    Business wise i would also recommend a free online edition, with some limitation for freelancers. That will also help the growth and marketing of teamlab.

    I wish you all success so we can enjoy more of teamlab

  17. September 30, 2012 at 12:00 pm

    Pantelis, thank you very much for your opinion, support and recommendations!
    As for the free online edition, we’ll definitely think about it.
    Wish you good luck too and thanks for staying with us)

  18. Terry Williams - Reply
    October 1, 2012 at 6:53 pm

    Can you clarify what is happening for the open source version 6.5 vs. 7.0? I think you are saying the following: 6.5 will be provided open source fully – as it is in use today. And, 7.0 will be provided with the exception of online editors. Is this correct? And, do you have a timeline for the 7.0 open source version to be released without online editors? Thanks!

    • October 2, 2012 at 9:12 am

      Hi, Terry!
      6.5 open source is not released yet.
      By saying “we are going to support 6.5 for 6 months” we mean current 6.5 SaaS version.

      Free opensource solutions both will be provided without online editors – 6.5 and 7.0.

      Unfortunately, now we can not tell the exact day of 7.0 open source release, but we can assure you, it’s going to happen soon after SaaS stable version is out.

  19. October 2, 2012 at 12:02 am

    Hi!

    Will some kind of API be supported in Office Edition?

    If not… The API is what makes TeamLab so powerful compared to other CRMs out there. I don’t care if I need to pay 12USD pr month, as long as the API support continues… If the API is going down, I’m going to have nightmares thinking about all the work I’ve spent integrating TeamLab into our CMS:/

    • October 2, 2012 at 11:25 am

      Erlend, don’t worry, of course we will continue supporting Teamlab API!

  20. Andrey - Reply
    October 2, 2012 at 8:49 am

    Really reasonable idea!

    • October 2, 2012 at 9:13 am

      Thanks for support, Andrey!)

      • Andrey - Reply
        October 3, 2012 at 8:29 am

        Это я пытался оставить комментарий к сообщению Steve: … Maybe consider a per user fee over 100 or more group breakdowns IE 101-200 201-ETC.

        Не логичнее было бы установить плату за конкретного пользователя (например, доллар), которая уменьшалась бы в зависимости от количества зарегистрированных пользователей? В предложенной вами схеме какие-то уж очень резкие скачи цен, которые, как мне кажется, будут довольно чувствительны как для небольших компаний, так и для крупных.

        • Andrey - Reply
          October 3, 2012 at 9:49 am

          А ещё логичнее, как мне кажется, было привязать стоимость к количеству активных проектов, а не пользователей, так как открытые проекты в большей степени характеризуют активность команды, чем количество пользователей.
          Возможно неслучайно именно такая система реализована у сервиса, альтернативой которому вы себя позицианировали.

          • October 4, 2012 at 8:30 am

            Андрей, спасибо за Вашу идею. Мы сейчас как раз рассматриваем различные варианты тарифных планов, так как в посте приведены ориентировочные. Мы обязательно учтем пожелания пользователей.

  21. Ian - Reply
    October 3, 2012 at 11:04 pm

    So this is great.. hook us all on your program then start charging us?? Fantastic. Now I have to start all over and use another service. It’s truly insulting you don’t provide the open source for Linux being the source for 90% of servers people use!!

    I understand business but I’m very disappointed.

    • Taro - Reply
      October 10, 2012 at 1:54 pm

      Ian, these guys also need to make a living. If they give away everything for for free, how should this work?
      I really like the job they did, the platform provides very good functionality and seems to quite stable.
      I had a look at quite some platforms, this is definately the one that I liked best.
      Taro

      • Nina - Reply
        October 11, 2012 at 2:07 pm

        Taro, thank you very much for support and warm words!
        We appreciate it.

  22. October 4, 2012 at 2:08 am

    Thanks for providing such a wonderful service! We’re a nonprofit with a small budget, so if we can figure out a way to host the public version, we’ll do that – sorry we can’t support you monetarily! Many thanks for creating Teamlab. I’m sorry to hear that some users feel entitled to something that has been provided free of charge. I’m glad to see that nearly everyone feels the same way that I do – that the service is well worth paying for.

    • October 4, 2012 at 8:41 am

      Nicholas, thank you very much for your support and warm words! It is very important for us.
      Besides, just wanted to remind you that we are planning to provide non-profit organizations and educational institutions with indivudial plans for TeamLab Office Edition.
      So feel free to contact us when you are ready to switch to 7.0.

      • MikeDS - Reply
        October 10, 2012 at 3:31 am

        Hi Nina,

        As for the non-profit/educational institutions:

        1. will there be a SAAS that you will support for use by such institutions?
        2. what might be the requirements/paperwork so we may avail of your tools?

        Thanks and more power to TEAMLAB!


        c”,?

        • Nina - Reply
          October 10, 2012 at 9:15 am

          Hi, Mike!
          Yes, we are planning to support a SaaS version of Teamlab for non-profit and educational organizations with individual plans.
          Regarding the requirements, can not tell you about them exactly at the moment, as they are still in process.
          However, we accept such type of requests here: support@teamlab.com
          Thank you!)

  23. Samuel - Reply
    October 4, 2012 at 5:48 pm

    Thank you for the wonderful update. Good luck with the sales.

    Will there be mobile edition bundled with public 7 (opensource) or 7 (office opensource edition)? thank you!

    • Nina - Reply
      October 5, 2012 at 2:22 pm

      Hi, Samuel!
      Thank you for your warm words)
      Yes, mobile version will be provided for office server edition and most probably for public edition as well.

  24. Nikos - Reply
    October 5, 2012 at 12:05 pm

    I really like teamlab and its functionalities as free Saas Service. I also understand that you need a different business strategy for your new products/services but I was expecting at least to maintain the current service (free SaaS) for free as a professional commitment to your current users. Providing it only for 6 months is not enough. I am a professional manager and teacher and I have been suggesting TEAMLAB to all my clients but I am not sure I will be able to do it anymore.
    It is a pitty that you require any existing users to start paying for something that they haven’t planned for or be informed in advance.
    You should at least leave the current users to use the 6.5 version free SaaS version for an ulimited time and with the limitation of 1 GB filesize.
    I am also looking forward for your provisions for NPOs and Educational organisations.

    • Nina - Reply
      October 5, 2012 at 1:45 pm

      Hi, Nikos!
      Thank you for your support and recommendations during all this time – we highly appreciate it.

      Your suggestion is very reasonable. We didn’t want to leave our users without free edition of TeamLab at all, so we are launching free Public Edition which can be hosted on corporate servers.

      As for NPO and Educational organizations, as we mentioned, we are ready to provide individual plans, so if you are a member of such an organization, please, feel free to contact us.

      • October 12, 2012 at 6:02 am

        I assist with managing Web Services for our not-for-profit District of Optimist International. We are really interested in using TeamLab as a team portal for the web services team. It is the only solution that we have found that would meet all of our requirements for our 3-person team. In particular, we want to use TeamLab to document all of our online services and configurations.

        We are really interested in either:
        1. Retaining a 3-person subscription using version 6.5 with 1 GB of data storage, or
        2. Discussing a low-cost plan using version 7 with 1 GB data storage for our 3-person team.

        Can someone contact me to continue this discussion.

        • Nina - Reply
          October 12, 2012 at 11:00 am

          Gord, could you please, clarify if you are a non-profit organization or not, I’m not sure I got you right.
          If you are, please, leave a request here: support@teamlab.com with the name of your organization, portal name and the website. We’ll contact you as soon as the stable version is out to discuss individual terms.
          Thank you.

  25. October 5, 2012 at 12:42 pm

    yes, I am still hanging out for mail before I consider using the system. When is that being released?

    • Nina - Reply
      October 5, 2012 at 1:23 pm

      Natalie, the beta version of mail aggregator is already released. You can take a look at it if you switch your portal to the version 7.0 in the Settings section.

      • October 5, 2012 at 1:43 pm

        OMG this is fantastic! Thanks Teamlab.. love it.. 1. We will need about 50GB data. Have you got the pricing on that yet?
        2. One thing I think is needed is a ‘dashboard’ so you can see everything that’s happening/coming up in a single glance. I’ve seen the feed.. it doesn’t quite cut it. The type I’m talking about is the one that you had in the last edition
        Thanks!
        Personally I think all the teamlab crew deserve a big round of applause for building such a comprehensive, integrated solution.

        • Nina - Reply
          October 5, 2012 at 2:08 pm

          Natalie, thank you so much for your words!

          Regarding the dashboard, thanks for suggestion, we’ll take it into consideration.

          As for the price, we haven’t got the exact pricing yet,as stable version 7.0 is not released yet.

          • jc - Reply
            October 11, 2012 at 11:32 am

            En primer lugar deseo expresarles mi felicitación por el proyecto que me parece brillante en general.
            No obstante deseo formularles dos sugerencias:
            1. En ambas versiones, 6.5 y 7, se agradecería un Gantt, o cualquier otra solución que estimen pertinente, para gestionar mejor los proyectos.
            2. En cuanto a la nueva versión, se echa a faltar el escritorio (Dashboard) ya que resulta muy útil. ¡Por favor incorpórenlo!.

            Respecto a la nueva política de precios me parece razonable la decisión, creo que es lógico y que garantiza la continuidad de un proyecto serio y con profesionales bien pagados. Es cierto que hubiera sido mejor advertir de ello al principio, pero no creo que haya sido deshonesto, ni creo que cause ningún perjuicio nadie. En todo caso han podido disfrutar durante un tiempo de un buen producto de manera gratuita, y siguen teniendo la opción del servidor propio.
            Es verdad que convendría revisar los distintos niveles de precios para hacerlos más coherentes.
            Como somos un grupo de técnicos que desarrollamos labores de participación ciudadana de manera no lucrativa, espero que podamos seguir usando gratuitamente esta herramienta.
            Finalmente tengo el mismo problemas que la mayoría, mi servidor es linux por lo que estoy pensando en usar VMWARE o Virtual PC. Si consideráis que esto puede ser útil, se agradecería un pequeño tutorial para todos los que no sean expertos en estas cuestiones.
            Muchas gracias por vuestro trabajo. ¡Mucho ánimo y suerte!

            • Alex - Reply
              October 11, 2012 at 3:36 pm

              ¡Gracias por su feedback! 1. Tenemos planes de empezar a desarrollar Gantt el año próximo. 2. Lo tendremos en cuenta, gracias, probablemente sea incorporado como hay bastantes solicitudes 3. En cuanto a los precios, todavía se quedan los variantes de usar TeamLab de forma gratuita: la versión 6.5 estará disponible 6 meses más así como open source 7.0 estará gratis sin los editores.

          • jc - Reply
            October 11, 2012 at 2:30 pm

            Pido disculpas por el doble post. Lo siento. No se qué ha ocurrido. :-(

  26. October 5, 2012 at 5:55 pm

    Guys, sorry but it’s important to say, that we chose TeamLab because it’s free and hosted. Period.

    We’ve adopted your solution across our team which took a lot of effort and evangelism, but now with the changes we look foolish for adopting TeamLab. You can take some of the bite out of the move by switching/improving your storage offering. This allows adopters to tell their stakeholders, “yes, it will cost money, but you’ll be getting x,y,z out of it.” For us, the x,y,z is greater storage; we want from 1GB to 3GB file size support, 1TB storage options, and back-up and syncing on the roadmap. Anything you can offer that gets us that or close to that, then the better for guys like myself. Take a look at OpenDrive for best storage option. That could help guide your positioning.

    Thanks for considering and best regards.

    • Nina - Reply
      October 8, 2012 at 9:10 am

      Hello, Alan.
      Thank you for your effort and evangelism in adopting Teamlab for your company.
      Unfortunately, we can not follow OpenDrive storage plans because Teamlab is a bit different type of system.
      In your case what we can offer is to take a look at open source version, which is completely free and can be hosted on your company corporate server.

  27. Chris - Reply
    October 8, 2012 at 8:58 am

    Hi there,

    With 4 people working on our projects (only 1 full-time) we are not too happy with having to jump from 0 to 12 $ per month.

    I second the request of other users: If possible please include a smaller package for “1 to 5 users”.

    • Nina - Reply
      October 8, 2012 at 9:15 am

      Hi, Chris.
      Thanks for the input – we’ll keep it in mind when prepare the final version of pricing plans.

      • Bob - Reply
        October 12, 2012 at 10:28 am

        I agree. We also have a small team, and and would like a free version for the team to get started building. If the service is great, when we grow we will need to upgrade and would be happy to pay for something that is providing much value. Please reconsider a free plan for small teams that are just forming and beginning to work together!

        Thank you!

        • Nina - Reply
          October 12, 2012 at 11:04 am

          Bob, thanks for the input, we’ll take it into consideration.

  28. October 9, 2012 at 4:20 pm

    Весьма гуманная ценовая политика. Для меня вообще было непонятно, как этот продукт мог быть бесплатным.
    Очень надеюсь, что с введением оплаты за продукт внедрение давно ожидаемых фич пойдёт быстрее, что наконец появятся периодические задачи, возможность отправлять задачу на проверку, start date и другие важные штуки! :)

    • Nina - Reply
      October 10, 2012 at 9:22 am

      Алексей, спасибо за поддержку)

  29. October 9, 2012 at 8:20 pm

    You’d mentioned that there was mobile support, will this include iPad with retina? Currently the site is difficult to work with as it appears to be only operating via the desktop version.

    So far so good and +1 to 1-2 user version.

    Finally, will there be a reseller or affiliate program?

    Thanks
    Bryan

    • Nina - Reply
      October 10, 2012 at 1:14 pm

      Bryan, mobile version for iOS and Android already exists and will be for the next version as well.
      Regarding reseller or affiliate program, we haven’t thought about it yet.

  30. Brian - Reply
    October 9, 2012 at 8:30 pm

    Is there a way to get statistics on the number of concurrent users in an existing SaaS portal? Peak, average, trends over time, etc. That would help current portals estimate where they fit in the new pricing scheme.

    • Dmitry - Reply
      October 10, 2012 at 4:51 pm

      I strongly agree! At this point we see only the number of registered users and hits. And we need to sizing tools to understand concurrent usage patterns.

      • Nina - Reply
        October 11, 2012 at 2:14 pm

        Dmitry, it’s simple. Portal owners and administrators are provided with all the statistical data about the portal usage, so it can be easily estimated.

  31. Brian - Reply
    October 9, 2012 at 8:34 pm

    What happens if the concurrent user limit is exceeded? For example, if one has signed up for 16-25 users and a 26th user signs into the portal, what will they see?

  32. Brian - Reply
    October 9, 2012 at 8:40 pm

    (Last question for today, I promise…)

    How do you determine that a user is “active”? For example, is a user considered to be active when they access the portal and for some number of seconds or minutes following that access?

    Is the way you determine that a user is “active” the same way you do it in TeamLab 6.5?

    • Nina - Reply
      October 10, 2012 at 1:49 pm

      Hi, Brian.
      1) Portal stats are available for Portal owners and administrators with full access.
      2) If the concurrent user limit is exceeded, the portal admin won’t be able to add the 26th user until the pricing plan is upgraded, or the number of users meets the required.
      3)For this coming version each teammate is considered to be an “active” user, as it was in 6.5.
      Blocked/disabled users do not count.

      In future only those, who can create any type of content and participate in collaboration will be considered as “active”. Others will be in the mode “view only” and they will be able to join the portal for free.

  33. October 9, 2012 at 8:45 pm

    Hello

    We are a very small company (2 users).

    Our server runs on Linux (like most of the servers in the world), so if we want to continue using team lab we have no other solutions than to pay 10 USD/month. For this price, we have 10 Gig of storage in total.

    Did I get that right?

    I understood before before that teamLab will always be free, and only additional modules will have to be payed for, but I guess I misunderstood.

    ps: I just discovered we are neighbors (we are in Purvciems) :)

    • Greg - Reply
      October 10, 2012 at 12:07 am

      Bruno and others… we understood the same thing… always free unless you want additional space / modules. This is still posted on website:

      <>

      TeamLab will not longer be able to say “Unlike most alternative services…”.

      I think TeamLab should indeed re-consider, but they will do what they must to stay profitable. But I do believe offering at the minimum a small 1 to 5 user free option will allow many folks to start out and then upgrade in near future. People or more likely to do that instead of starting of installing on their own server and then later move to Saas online.

    • Nina - Reply
      October 10, 2012 at 9:37 am

      Hi, Bruno!
      You got it almost right) The minimal price will be approximately* $12 per month and will provide you with 10 Gb storage, however, you can upgrade workspace anytime.

      *the prices in the blog post are approximate, as final pricing plans will be out with the stable version of Teamlab 7.0

      P.s. Glad to hear that!)

  34. Pavol - Reply
    October 9, 2012 at 11:03 pm

    At what point in time will be available the source code for version 7? I will implement it and change some modules such as reporting. The customer need special reports for EU government. How can I get access to the beta test of new version ?

    • Nina - Reply
      October 10, 2012 at 9:59 am

      Pavol, you can start testing SaaS beta version right now, as it is launched (Portal settings – General – Porta Version (beta)- Save )
      Regarding 7.0 Opensource version, it will be available soon after 7.0 SaaS stable version.

      • Pavol - Reply
        October 10, 2012 at 2:14 pm

        Hi Nina, what is the expected date of 7.0 SaaS stable version ?

        • Nina - Reply
          October 11, 2012 at 2:52 pm

          Pavol, we are expecting it to be out at the end of October – the beginning of November.

  35. Ирина - Reply
    October 9, 2012 at 11:03 pm

    Спасибо за отличное, удобное и функциональное решение. Скажите пожалуйста, где можно получить более подробную информацию о TeamLab Public Edition (инструцию по выгрузке на сервер, требования к системе и т.д.), желательно, на русском языке. Спасибо.

    • Nina - Reply
      October 10, 2012 at 11:34 am

      Ирина, поскольку версия Public Edition еще не запущена, мы не можем предоставить Вам инструкцию с требованиями. Однако уже сейчас Вы можете ознакомиться с информацией по существующему серверноему решению здесь – http://www.teamlab.com/ru/serversolution.aspx
      Там же находится Pdf-инструкция по установке, к сожалению, только на английском, но, поскольку она пошаговая, проблем возникнуть не должно.
      Текущая версия opensource для самостоятельной установки находится здесь – http://sourceforge.net/projects/teamlab/files/TeamLab%20v6.0/

      • Ирина - Reply
        October 10, 2012 at 1:24 pm

        Спасибо за ответ. Инструкция действительно очень подробная. Правильно ли я понимаю, что в данной версии файлы выгружаются на локальный компьютер, и у всех участников портала есть доступ к нему только тогда, когда этот компьютер включен? Если да, уточните пожалуйста, можно ли загрузить портал на свой интернет сайт (например, http://www.mysite.ru), чтобы у всех участников доступ был постоянно? Или on-line работа возможна только в случае платной версии на http://www.teamlab.com

  36. October 10, 2012 at 1:36 am

    Hello we are using teamlab for the last year. We are satisfy with the features. We do not like some navigation features we hope to be better at the newest version but the main problem is that is not so fast. If we choose a pricing plan we will move to a better server ? what do you mean with the “private cloud” ?

    thank you

    • Nina - Reply
      October 10, 2012 at 12:37 pm

      Hello, Andreas.
      We are glad you’re happy with Teamlab.
      As for the speed – we are working hard on it at the moment and the 7.0 version will be launched with optimized scripts, so Teamlab is supposed to work faster.
      By saying “Private Cloud” we mean that you will be able to host Teamlab on your own server, or use Amazon’s server directly, creating AMI.
      However, the main advantage is that you get 100% total control of your data and the portal.

  37. October 10, 2012 at 2:28 am

    Hi !

    Time to say goodbye ! We prefer Linux based free and open software.

    Cheers

    Rad

    • Nina - Reply
      October 10, 2012 at 10:05 am

      Varadarajan, well, of course, we understand your decision, however if you ever come back, we will be happy)
      Thanks for being with us!
      Cheers.

  38. October 10, 2012 at 4:40 am

    Kind of a little disappointed. We were expecting to be able to keep using TeamLab, but we weren’t planning on this. We may have to leave TeamLab to move to Google Apps. We aren’t ready to use our own servers yet. In any case, thanks for the great service up to this point! I really enjoyed using TeamLab. Sad to go.
    I would love to see a small free version come out. Say, 1-10 users like Google Apps. Even 1-5 users would be good!

  39. Alice - Reply
    October 10, 2012 at 6:10 am

    What happened to “We guarantee that all TeamLab modules currently offered for free will remain free in the future.”???
    The fremium model works well for many small startups, allowing them to begin paying as they grow.

    We have recommended you to many people.

    We will now suggest they choose another route.

    • Nina - Reply
      October 10, 2012 at 12:57 pm

      Alice, we are very sorry you are so disappointed.
      Although the announced free features are still and will be free as open source.

  40. samantha - Reply
    October 10, 2012 at 6:21 am

    I am currently using teamlab 6.5, if I were to download version 7.0 to run locally, will I be able to migrate all my data in SaaS cloud to my local environment?

    I’m worry about the data lost, as now I keep track all projects on cloud.

    • Nina - Reply
      October 10, 2012 at 11:20 am

      Samantha, don’t worry, you’ll be able to migrate from SaaS to server version with no problems and data loss.

  41. Robert - Reply
    October 10, 2012 at 6:29 am

    Wow, I’m glad we didn’t get fully setup yet! Looking else where now!

  42. Parichay - Reply
    October 10, 2012 at 8:58 am

    Well, sad to hear this news. We are a small company and have just 2 users. We plan to move to maybe 4 in the near future. We have linux servers, since it’s free and most servers use linux anyway. TeamLab is nice, and free and that is why I chose it for the company. I will have no option but to start looking at alternatives now :(

    As others have stated before, if TeamLab planned to making the SaaS solution paid-only in future, it should have said so, then no one would complain today. Anyway, thanks for TeamLab!

    • Nina - Reply
      October 10, 2012 at 11:10 am

      Parishay, sad to hear that too, but thanks for understanding.
      Good luck.

  43. October 10, 2012 at 9:31 am

    I understand that using V6 was free and that V6 will not be available on your servers within 6 months, so we pay or we leave.
    OK, this should have been obviously expressed from your part when I started evaluating your solution a few weeks ago.
    We were OK to accept missing funtionnalities in a free version, but we won’t pay for V7 as these functionnalities are still missing.
    We understand your business model, but we decide to leave. We consider that the way you did it is not honnest.

    • Nina - Reply
      October 10, 2012 at 11:02 am

      Arnaud, hello.
      First, we are planning to support the version 6.5 for 6 months after the release of stable version.
      Second, please, let us know, what features you’re missing, as we are constantly improving the product, so may be some of them are in the “coming soon” status.
      Third, I would like to remind that both 6.5 and 7.0 versions will be available for free as open source and installations including all the toolset with the exception of online editors.

  44. October 10, 2012 at 9:43 am

    I just have to say it. I’ve been following this post out of interest. I am a user and we have started using it ‘lightly’ and simply held off full use until Mail was released as it is one thing I felt was really missing. I did the research and seriously this is a brilliant project & team system.

    I personally am astounded that most of you want this system for free! Yes, Teamlab didn’t say and perhaps they should have said that they were changing the pricing model to users instead of storage space but how do you expect them to continue making HUGE improvements and continue to provide this service for free. They have bills and staff wages to pay.

    A bit of professional respect for what they as a business are trying to achieve to deliver a great product to their consumers I think would be good here.

    Ultimately you have a decision to make – it’s either for you or not… and there is STILL the free solution you can host yourself so get over it!

    • Nina - Reply
      October 10, 2012 at 10:54 am

      Natalie, wow, thank you so much for your message!
      It has produced great positive impression on us – thank you for your warm words and respect and understanding.
      Best regards to you and your team.

  45. October 10, 2012 at 9:59 am

    we love teamlab, it works perfect for us.
    there are many improvements possible. especially reports in the projects and the billing.

    I think you consider about your price model
    To test the system its enough that you allow 2 users, that can be the free version.

    Then you concern about small companies with 3-5 Users, and then 5-10 Users and so on.

    Please support this solution its great, and all of you can make it better if you support it.

    • Nina - Reply
      October 10, 2012 at 10:39 am

      Andre, thank you very much! We are glad that Teamlab works for you)
      We’ll consider your suggestions about the pricing model – thanks for the input.
      And of course, we’ll do our best to support Teamlab.

  46. October 10, 2012 at 11:38 am

    Hi!

    Since it seems to be many people asking for linux version of the open-source TeamLab, and since we all know that would not happen, what about create a php/mysql-fork of TeamLab on Sourceforge.com/github.com?

    I will gladly help with the development, and have relevant php/mysql/jquery skills. That would be fun – but someone else would have to manage the project, since my sparetime is limited.

    It all depends on the TeamLab license of course. The best would be if this fork came from TeamLab themself, but linux-guys like me can participate:)

    • Nina - Reply
      October 10, 2012 at 1:06 pm

      Erlend, thanks for the idea, we’ll think of it.

  47. Shakeira - Reply
    October 10, 2012 at 2:45 pm

    My staff and I like the look and feel of 6.5 better, but the features of 7.0. Is there anyway that 7.0 can look more like 6.5?

    • Nina - Reply
      October 10, 2012 at 3:37 pm

      Shakeira, unfortunately it is not possible.

  48. October 10, 2012 at 2:58 pm

    Hello,

    For the price plan, there’s no indication about storage, is this unlimited ?

    thx !

    • Nina - Reply
      October 10, 2012 at 3:47 pm

      Yerom, hi!
      No, the storage is no unlimited, though the minimal plan starts with 10 Gb + the opportunity to upgrade.

  49. October 10, 2012 at 3:08 pm

    Very sensible pricing.
    The future looks very bright for teamlab and i don’t know how we coped without it in our team now i look back

    • Nina - Reply
      October 10, 2012 at 3:53 pm

      Brittney, thank you for your words! We appreciate it)
      Good luck for your team.

  50. Matthias - Reply
    October 10, 2012 at 3:50 pm

    Hi,
    thanks for the heads up on changing the pricing model. We’re currently using the paid 50GB-Version of teamlab and have currently around 400 active users.

    Our decision for Teamlab in the beginning of the year was also based on the price – no doubt.

    With the new pricing model our yearly costs for this service will be around – 15 times – as high as for the first year. We are very happy with the service, but you have to confess that there are problems as well (lack of communication on updates, releasing not ready modules). This is something we will be discussing in one of our next meetings.

    Please also do take into account that it’s not a good practise to change pricing models for existing “paying” users – maybe you should give these existing customers some special offer for the future as they have been supporting you financially in the past.

    (I’m not talking about the free user model, because if I am using a free service, I have to keep in mind that this can be changed – especially if I’m a professional.)

    I hope you understand our concerns and hope you can take our situation into consideration.

    But I appreciate it highly that you discuss your plans with your customers in advance.

    • Nina - Reply
      October 10, 2012 at 4:15 pm

      Dear Matthias, of course, we understand your concerns and will definitely take your case into consideration.
      Frankly – yes, we were thinking about our current paid users and at the moment the question is still under discussion. Sure, there must be some special offer, you are absolutely right here.
      However, since the stable version is not even released, we should again repeat that the prices mentioned in the post are approximate and may change. We are working hard on the concept with current users and non-profits.
      Thank you again for the input and support. We appreciate it.

      • Matthias - Reply
        October 10, 2012 at 5:21 pm

        Dear Nina,
        thank you very much for your fast reply – I’m confident that there will be a solution that is acceptable for both sides.
        I think it’s very important to consider the existing users as well because they have planned accounting to your existing business model where active users have no consideration – this was our main concern with many other solutions in the market.

      • Matthias - Reply
        October 10, 2012 at 5:25 pm

        Dear Nina,
        thank you very much for your fast reply. I’m confident that a solution will be found that is acceptable for both sides.
        I think it’s very important to take the existing, paying customers into consideration as the have planned accounting to your existing business model where active users are no concern. This was also one of the main reasons in our case as we knew we had to add a lot of users.

        • Matthias - Reply
          October 10, 2012 at 5:28 pm

          Sorry – double post – got a server error :-|

        • Nina - Reply
          October 11, 2012 at 10:32 am

          We got you, Matthias, thanks.
          Stay in touch and good luck, then)

  51. October 10, 2012 at 4:33 pm

    I understand that you plan to offer an “individual plan” for non-profits and educational institutions. How does one qualify as a “non-profit” and what is an “individual plan”?

    • Nina - Reply
      October 11, 2012 at 10:45 am

      Hi, Alicia!
      A non-profit organization is the one that exists usually for educational or charitable reasons and doesn’t generate profit.
      Before we provide an organization with an individual plan, we’ve got to make sure it’s non-profit indeed. Here you are supposed to send us the name of the company, web-site, the type of activity you’re doing and Teamlab portal name.

      Individual plan means your team gets Teamlab for free with individual terms, which are discussed personally.

      Please, let me know if you have more questions.

      • Alicia - Reply
        October 30, 2012 at 9:54 pm

        To whom should we send any justification or questions about non-profit consideration for our group?

        • October 31, 2012 at 2:24 pm

          Alicia, we are gathering non-profit requests at support@teamlab.com. Please, include the name of your organization, website and your Teamlab portal name.

  52. Dmitry - Reply
    October 10, 2012 at 5:29 pm

    Please clarify “active users” –
    you mean registered active user accounts or concurrent sessions?

    We have over 300 accounts now but most of them are occasional users. And we had plans to add more accounts.

    With $500 per month based on the number of accounts we’ll have to look elsewhere.

    • Nina - Reply
      October 11, 2012 at 11:09 am

      Ok, Dmitry, here is what we mean:
      Currently active users are all registered users existing in the company. Fired/blocked/terminated users do not count.
      However, we’d like to inform you that there will be changes in the next version. Taking into consideration such cases as yours, we are planning to give “active” status to those users, who can create any type of content in the portal. Users with the status “view only” will be free.

      • Lebounavo - Reply
        October 11, 2012 at 10:46 pm

        Dear Nina

        That’s a good news for me if you plan (as suggested above) a 1-2 free Saas user solution. At the present time, I am using Teamlab for managing 1 real estate with others co-owners : we are a non-profit association which could not afford to spend more money (as we already have too many expenses to pay and try to reduce them)

        Unless a 1-2 free Saas user solution + several “view only” users (10 would be fine) exist, I unfortunately will have to give up Teamlab because :
        - I have no skills and means to install and maintain a Server.
        - Asking for an individual plan doesn’t seem to be accurate to me.

        Not only for testing, a 1-2 free Saas users + several “view only” users would :
        - respond for the needs of little non profit association as ours (may be avoiding some individual plan)
        - be a more soft evolution of your present model toward a business model
        - be a good advertising for you as we not only appreciate the good job you’ve done but the fact it was free (I spoke of Teamlab to friends mainly because I strongly appreciate this software but also because I feel free to tell them to try it because it was free).

        Whatever you will do, good luck for the future.

        Best regards

        • Nina - Reply
          October 12, 2012 at 1:28 pm

          Lebounavo, your question is answered below your your second message.
          Thank you for the input.

  53. October 10, 2012 at 5:44 pm

    I would like to know if the new 7.0 version will allow a client to customize the site to have their own look and feel? Like color, logo, design slight design change. Thanks Seve

    • Nina - Reply
      October 11, 2012 at 3:13 pm

      Seve, you will be able to change the logo. We’ll think about further customization, thank you!

  54. Sunil - Reply
    October 10, 2012 at 5:50 pm

    Hi Team Lab

    Please can you let me know when would the team lab public edition be made available and what are the requirements for this.

    Thanks

    • Nina - Reply
      October 11, 2012 at 12:45 pm

      Sunil, just stay tuned – we’re definitely going to announce it here, in the blog and facebook community as well)

  55. October 10, 2012 at 6:29 pm

    Will the project templates change at all? I like how smoothly I can create a new project template, except that there doesn’t seem to be any way to add task descriptions within the project template. Since nearly every task in every project template I create requires some description, using templates still requires a lot of work to set up each individual project, which somewhat defeats the purpose of having project templates. Will this change, or will I just have to live with it?

    • Nina - Reply
      October 11, 2012 at 3:04 pm

      Nicholas, unfortunately at the moment I guess, there is no other options but to live with it.

  56. Israel Baumel - Reply
    October 10, 2012 at 8:06 pm

    Hi All,
    The above exchange makes it clear that:
    1. The announced clarification of pricing and features availability does not clarify but obfuscates.
    2. Getting exact comprehensive information from TeamLab is like doing a deep teeth cleaning with no Novocain.

    How difficult would it be to create a TABLE which will include ALL pricing and features, tabulated so EVERYONE can see and understand in ONE place?

    • Nina - Reply
      October 11, 2012 at 12:55 pm

      Hi, Israel!
      We didn’t want to embarrass you.

      However, in this blogpost we shared our plans to get feedback from our users and find out where the week spots are to fix them BEFORE the stable version is released.

      And this is why we did’t create a table. As it is mentioned above, the pricing plans are approximate still, as 7.0 is in Beta status. As soon as we’re ready to go steady, of course, there will be a table including all pricing and features available to everyone.

  57. October 11, 2012 at 9:39 am

    It’s good news, that you still have free version. It’s to choose from!

    I would recommend for pay version and time management function (something like: http://www.timedoctor.com ).

    • Nina - Reply
      October 11, 2012 at 11:56 am

      Ramūnas, thank you for the input!
      We’ll take a look.

  58. Dmitry - Reply
    October 11, 2012 at 10:36 am

    Guys, review the Russian Bitrix24 Saas pricing, where top version with 100G space & unlimited number of accounts costs around $320/mo http://www.bitrix24.ru/prices/

    How do you compare? :)

    • Nina - Reply
      October 11, 2012 at 1:53 pm

      Well, Dmitry, thanks for the tip)
      We didn’t plan to compare, however, the 100 Gb account for 100 users will cost approximately $250 per month.

  59. nikolaos - Reply
    October 11, 2012 at 10:37 am

    I have an account at Mailchimp with around 20000 mail subscribers. I send them regularly emails/campaigns. Therefore,
    Can I send via TEAMLAB 7.0 a personalised email to all my subscribers (say around 20000) via the SMTP server of TEAMLAB and also be able to track who has clicked/opened it?

    This is functionality that I would be happy to pay and go with TEAMLAB 7.0

    • Nina - Reply
      October 12, 2012 at 11:31 am

      Nikolaos, well, that’s a bit complicated question.
      There is a following option for you:
      send messages via our CRM system with the limitation of 1000 messages at one go.

  60. Sara - Reply
    October 11, 2012 at 12:23 pm

    Hi! When will be available the link to download the free version? It would be great if we could do it over this 6 months, so we can try and consider which version to take. Thanks!

    • Nina - Reply
      October 11, 2012 at 12:41 pm

      Sara, hi!
      The free Public Edition will be available soon after the release of stable SaaS version, so be sure to have enough time for testing and choosing.

  61. Chux - Reply
    October 11, 2012 at 1:35 pm

    It is awesome to see that TeamLab 7 does include mail .. I would imagine this is a sort of mail client that can pull in mail from a configured server.

    Looking at http://sourceforge.net/projects/teamlab/files/, I see no TeamLab 7.0 listed for download. Please, when would this be available for downloading?

    I foresee a need to purchase the commercial one, even with a private one deployed .. and this is encouraged by your reasonable pricing structure.

    All in all, I must congratulate you on the impressive application, and your great pricing .. No doubts you are set to grow from strength to strength. More grease to your elbows.

    • Nina - Reply
      October 11, 2012 at 2:43 pm

      Hi, Chux!
      Nice to hear you)Thanks for support!

      Regarding your question. Teamlab 7.0 will be available for download soon after 7.0 SaaS stable version is out. We will definitely announce it in our blog and Facebook community, stay tuned)

  62. October 11, 2012 at 5:12 pm

    Hallo, ich würde gerne bei 6.5 bleiben. ich habe allerdings keine Möglichkeit das irgendwann auf einen Server zu installieren. Wir sind mit max. 10 leuten, daher war die Serverlösung auch nie eine Option. Wird 6.5 also irgendwann einfach abgeschaltet bzw. unsere Seite verschwindet dann?

    Und wenn wir uns für die kostenpflichtigen Version entscheiden: kann die weiter ohne eigenen Server bedient werden. Und wie sehen die Zahlungsmöglichkeiten für Deutschland aus?

    Danke

    • Nina - Reply
      October 12, 2012 at 11:39 am

      Hallo, Ilonka!
      Die Version 6.5 wird nur 6 Monate nach dem Release der stabilen kostenpflichtigen Version 7.0 unterstützt. Falls es keine Möglichkeit für die Installation auf dem Server gibt, brauchen Sie auf die kostenpflichtige Saas-Version 7.0 zu übergehen.(Falls Sie keine Non-Profit-Organisation sind.) Das können Sie schon heute in den Portaleinstellungen machen. Alle Daten von der Version 6.5 werden in der neuen Version behalten.

      Was die Zahlungsmethoden angeht, werden verschiedene Optionen erhältlich sein: Kreditkarte, PayPal, Banküberweisung, usw.

      • Werner Wuerfel - Reply
        October 12, 2012 at 1:15 pm

        Nach Umstellung auf Teamlab 7 Beta fehlen im Comunity-Bereich die Foto-Alben.

        Entfallen diese in Teamlab 7, oder ist das noch ein Bug der Beta Version.

        Bitte um kurzes Feedback. Danke…

      • Werner Wuerfel - Reply
        October 12, 2012 at 1:18 pm

        Nach der Umstellung auf Teamlab 7 Beta fehlen die Foto-Alben im Community Bereich.

        Ist das ein Bug oder ein Feature?

        • Nina - Reply
          October 12, 2012 at 2:09 pm

          Das ist die Besonderheit der Beta-Version. Die Foto-Alben werden nach dem Release der stabilen Version wieder erhältlich sein. Für mehr Informationen kontaktieren Sie bitte das TeamLab Support-Team.

  63. Raul - Reply
    October 11, 2012 at 5:32 pm

    Hello. I wanna know where can i download the lastest 7.0 open source. In SourceForge i found only the 6.0 version. Can you please share the link? THANKS!

    • Nina - Reply
      October 12, 2012 at 9:08 am

      Hello, Raul! 7.0 Open Source is not released yet. We will announce it soon after 7.0 Saas stable version release. Stay in touch!

  64. Lebounavo - Reply
    October 11, 2012 at 10:58 pm

    Dear Nina

    “Users with the status “view only” will be free”.

    That’s a good news for me if you plan (as suggested above) a 1-2 free Saas user solution. At the present time, I am using Teamlab for managing 1 real estate with others co-owners : we are a non-profit association which could not afford to spend more money (as we already have too many expenses to pay and try to reduce them)

    Unless a 1-2 free Saas user solution + several “view only” users (10 would be fine) exist, I unfortunately will have to give up Teamlab because :
    - I have no skills and means to install and maintain a Server.
    - Asking for an individual plan doesn’t seem to be accurate to me.

    Not only for testing, a 1-2 free Saas users + several “view only” users would :
    - respond for the needs of little non profit association as ours (may be avoiding some individual plan)
    - be a more soft evolution of your present model toward a business model
    - be a good advertising for you as we not only appreciate the good job you’ve done but the fact it was free (I spoke of Teamlab to friends mainly because I strongly appreciate this software but also because I feel free to tell them to try it because it was free).

    Whatever you will do, good luck for the future.

    Best regards

    • Nina - Reply
      October 12, 2012 at 10:18 am

      Hello, Lebounavo!
      Thank you very much for your message.
      We understand your concerns.
      First of all let me assure you that we are willing to provide non-profits with the most suitable terms, so most probably it will be a free SaaS version of Teamlab, don’t worry.
      Secondly, I’d like to ask you to send a request here: support@teamlab.com. Please, make sure to include the name of your organization, type of activity and portal name. We’ll take it into consideration and put you to our base.
      As soon as the stable version is out, we’ll contact you in advance to discuss your case individually.

      Please, let me know if you have any other questions and feel free to contact us.

  65. Sean - Reply
    October 12, 2012 at 5:33 pm

    I know you’ve addressed this issue before, but I’d like to add my input regarding the new pricing model: The rollover from 100 users @ $250/month to 101 users @ $500/month is a bit steep and will affect whether we decide to go with TeamLab. I hope you reconsider your pricing model. Perhaps including smaller increments, such as in lots of 10 or 20. Just a thought.

    The upside to this whole discussion is that there are lots of people who obviously liking your work!

    • October 15, 2012 at 9:48 am

      Hi, Sean!
      Thank you for the input, we see that the gap appears to be inconvenient for a 101st user. We’ll take it into consideration before announcing final prices.

  66. October 13, 2012 at 6:55 am

    I also agree keeping it free for a small amount of users with limited space is an important PR move. I know for me, I LOVE to be able to check things out a bit… expand… and then when I have enough momentum on my project, or with people, etc. where we all chip in to make it work, that’s when we purchase.

    Isn’t this how you got teamlab where it is today? It’s worked thus far, so I’d keep with that.

    FYI, it’s what brought me here. I’m not sure I’d have jumped into this w/o it being free. There’s another similar service I like a lot that is also free… but I won’t share it here :)

    I got your back! You keep mine :)

    • October 15, 2012 at 10:13 am

      Hi, Summer Love!
      Thank you very much for sharing your experience and opinion with us.
      We’ll take your suggestion into consideration when preparing our stable pricing model.
      Best regards

  67. October 14, 2012 at 2:42 am

    Thank you for clarifying this. We have tested and TeamLab is an excellent service, but to use it in real business world, we need to understand you (as supplier) and your business model.

    As for the price, is there any different support level?

    • October 15, 2012 at 9:59 am

      Hello, Deriz!
      Thanks for your words and understanding.
      Our support has always been of the same level for all users, however, we are planning to implement paid support for open source version. As for SaaS solution – we’ll think about it, thanks)

  68. Evgeny - Reply
    October 14, 2012 at 3:43 pm

    Thank you. Will migrate to another free solution.

  69. October 14, 2012 at 9:15 pm

    We’re using TeamLab and Zendesk
    But when I check your new 7.0 functionality, it look like that there’re some new options for ticket creation and support. So now we can use only your solution without Zendesk?

    • October 15, 2012 at 3:56 pm

      Hi, Simon!
      We’re glad that you find Teamlab suitable for your business, but frankly, we haven’t implemented support tickets system in Teamlab yet.

  70. October 16, 2012 at 1:53 pm

    What means excately the number of portal’s active users in your price policy ?

    Members registered on the portal or concurrent users connected at the same time ?

    Thanks for your feedback

    Best Regards

    • October 17, 2012 at 9:17 am

      Hi, Maurice.
      Currently all registered users with the exception of blocked are called “active”.

      • October 17, 2012 at 2:51 pm

        Hi Nina,

        Thanks for your feedback.

  71. October 17, 2012 at 2:47 pm

    TeamLab promises to provide effective solutions to a wide variety of businesses. Thanks for providing the information on pricing.

    • Nina - Reply
      October 18, 2012 at 8:37 am

      Thank you! We’re doing our best)

  72. October 19, 2012 at 11:17 am

    Please help.

    The version that we have now 7.0 – is the test version?
    When do we have to choose between the public version and the office edition?

    • October 19, 2012 at 12:16 pm

      Hi, Monique!
      7.0 is currently a beta version. When it becomes stable, you’ll get a 30-days trial period and when it expires, you should decide whether to stay with Office Edition or go get the Public Edition.

  73. Pavel - Reply
    October 22, 2012 at 10:07 am

    Здравствуйте, у меня такой вопрос о Public-версии:
    одним из важнейших аспектов управления проектами являются уведомления, моментально приходящие на почту. Хотелось бы узнать, как это будет реализовано в бесплатной версии?
    Мы в нашей организации уже пробовали установить такую популярную среду, как OpenAtrium. Все работало хорошо, кроме уведомлений. Потребовалось установить на Линуксе ряд дополнительных служб, то есть, свой mail-сервер, но OpenAtrium интегрироваться с ним нормально так и не смог: постоянно всплывали сообщения об ошибках.
    Поэтому сейчас, когда мы выбираем очередной менеджер по управлению проектами, немаловажным аспектом является реализация данного компонента. Что потребуется установить дополнительно? И для каких вообще ОС?

    • Nina - Reply
      October 23, 2012 at 10:04 am

      Pavel, здравствуйте!
      Уведомления в Publiс версии будут приходить таким же образом, как и в SaaS, то есть моментально.
      Настройки позволяют выбрать наиболее подходящий Вам способ получения уведомлений: в Jabber, в почтовый ящик или оба варианта одновременно.
      Устанавливать дополнительно ничего не нужно, версия рассчитана на сервера windows.

  74. October 29, 2012 at 5:00 pm

    I totally agree to Chris’ remarks : a special plan for smaller teams with restricted budgets wouls be greatly appreciated.

  75. Nikos - Reply
    October 29, 2012 at 6:09 pm

    I am currently using your free SaaS option. In case, I install the opensource of TEAMLAB 7.0 as soon as it is released, will I be able to migrate my current projects hosted at your SaaS Service with all the discussions and documents produced easily? Or I will need to create the projects from scratch?
    Please advise and congratulations for your platform.

    • Nina - Reply
      October 30, 2012 at 9:48 am

      Hi, Nikos!
      Thanks for congratulations.
      Yes, of course, you’ll be able to migrate from SaaS to open source and export all your data easily.

  76. November 1, 2012 at 11:24 pm

    Hi.

    Question. I don’t have a windows based server to migrate the open source teamlab too. My vps is on linux. If version 7 is a commercial version for $12/month starting. How much to keep version 6/6.5 opensource without migrating or switching over?

    What I mean, I want to stay on 6/6.5 till I am financially ready to commit to move to the commercial edition. Can I do so without going anywhere else in the migration?

    Thank You,

    /tm.mahdi

  77. Nina - Reply
    November 2, 2012 at 12:00 pm

    Hi, Tm!
    Teamlab 6.5 SaaS version will be available for free during next 6 month after 7.0 stable version is released.
    OpenSource 6.5 will be available for free with no time limits, but it is for windows servers only.

  78. November 4, 2012 at 10:52 pm

    Hi,

    I’m a french teacher and I use teamlab 6.5 with my students.

    Do you have more informations about : “We are willing to provide non-profit organizations and educational institutions with indivudial plans for TeamLab Office Edition.” ? Price ? When this offer will be open ? It will be a SaaS or a Server Solution

    Thanks
    david

    • Nina - Reply
      November 6, 2012 at 9:38 am

      Commevous, glad to know you are using Teamlab with your students.
      Currently we are gathering non-profit requests at support@teamlab.com. Please send us your organization and portal names and website (if you have one).
      Thank you.

    • Nina - Reply
      November 6, 2012 at 11:53 am

      David, also glad to inform you, that it will be Saas solution and it will be provided for free of course. The solution for nonprofit organizations will be released as soon as 7.0 SaaS stable version is out.
      We will definitely announce it in our blog, so stay in touch)

      • November 7, 2012 at 7:32 pm

        That’s a good new for my students.

        Thank you

  79. Michael - Reply
    November 10, 2012 at 11:16 pm

    First I want to restate what I’ve said elsewhere on this site: After a considerable amount of time and research I chose TeamLab as my projects and team collaboration tool. I found it to be the perfect combination of features, ease of use, design and price.

    I’ve watched (and participated) as the tool has matured and expanded its abilities. During this time I have become almost as fervent an evangelist for TeamLab as I am for Evernote. And that’s saying a lot.

    It is good to see that TeamLab has a plan for its long-term viability as I was concerned when I saw the quote, “TeamLab will always be free.” Knowing there was no way they could stay in business if they only sold extra space.

    This does present a conundrum for my particular situation however, and I’m quite surprised that I haven’t seen others chime in that share in my challenge: I’ve been using TeamLab as a client portal. Because TeamLab’s user management tools aren’t sophisticated enough I have to create a new TeamLab portal for each client to prevent them from seeing each other’s work/comments/calendar/etc. This new business model will be a huge burden on my bottom line. Especially when some clients may not have an active project for a few months, or even a year, while I continue to pay for a service that isn’t being used.

    Since I appear to be in the minority I’m not expecting TeamLab to create a pricing model that will suit my needs. But there are a few scenarios that I can think of that may be beneficial to me:
    1. Offer a lower cost solution for those of us with a smaller number of collaborators (as many have mentioned already). In my case that would equate to a number of portals at a lower rate rather than the option of dropping TeamLab entirely (horror of horrors).
    2. Work on beefing up the user management tool so that I can use one portal for multiple clients (I understand this might be quite a challenge but I have to ask).
    3. Offer up the code (as suggested by Erlend above) so we can port it to Linux. I have been hosting clients for over twelve years now and not one is on a IIS box. And I have no intention of ever purchasing a Windows box for a single purpose use.

    Thanks again for a great tool and providing us an opportunity to participate in the future of TeamLab.

    • Nina - Reply
      November 25, 2012 at 3:29 pm

      Michael, sorry for such a late reply!
      We appreciate your support and evangelism greatly.
      We are proud to have such customers, thank you for you warm words.

      Regarding your questions.
      As far as I see, the main reason to create a personal portal for each client – is access rights system. Could you please, clarify this?

      • Michael - Reply
        November 26, 2012 at 6:05 am

        Yes Nina, it is about the access rights system.

        The easiest way to describe this is to give you a scenario:
        Let’s say I have two clients; John and Bob. I create a portal (assuming I have no portals), and add John to the portal so we can discuss his web project, I can post documents for his approval, we can schedule meetings on the calendar and I can assign him tasks. Bob owns a different company and he’s hired us to create a marketing campaign. I add him to the portal but he can see certain areas of the portal that John and I are already discussing. That simply won’t do. While I have the ability to keep some areas closed to Bob, others I do not. That goes both ways. If I add two clients to the same portal they are going to see each other’s project details in one form or another. If we had more access control over more of the portal then this would allow me to use this for multiple clients. As it stands I cannot.

        • Nina - Reply
          November 26, 2012 at 10:11 am

          Michael, thank you for clarifying this.
          I believe, there is a solution for you and your clients.

          You can create private projects for both clients – Bob and John. In this case, everything, including documents and project discussions will be accessible for those only who participate in the project.
          Thus, John will see only the information regarding his project, and the same with Bob.

          Besides, as you know, you can set individual access rights for each document.

          I also can recommend you to take a look at this blog post – http://www.teamlab.com/blog/2012/06/all-you-need-to-know-about-teamlab-arm/

          We’ve made a detailed description of Teamlab access rights management opportunities and I believe, you can make use of it.

          Please, let me know if you have any other questions.

  80. Dmitry - Reply
    November 10, 2012 at 11:44 pm

    Well, it seems to me that you’re still stuck between two business models – the purposefully featureless and cheap Basecamp and (now pricey) enterprise-only Huddle (that started as a 10 dollar SaaS back in 2008 and struggled to the current model).

    Active Directory and generic LDAP integration is the key feature for the enterprise, and you’re well positioned to be there. Native apps for iOS and Android – probably count in too. Enterprise in focused more on collaboration & integration – not on the cloud web-based office editor/viewer.

    Teamlab is a great service until now (price/performance) and we moved from Huddle in the Summer of ’11 – hopefully we’ll be with you. Not Sharepoint or bitrix24.ru Russian cloud for $300 (http://www.bitrix24.ru/prices/).

    • Nina - Reply
      November 25, 2012 at 3:23 pm

      Dmitry, thank you for the input!
      We’re glad that you find Teamlab a great service – we’ll do our best to remain the same.
      As for native mobile apps – sure, we understand the importance of them and keep it in the roadmap.

  81. November 23, 2012 at 3:43 pm

    In the pricing you dont clarify the storage nor file upload max size.

    • Nina - Reply
      November 25, 2012 at 3:19 pm

      Milton, hi.
      We haven’t clarified the storage in this post as it is mentioned above, that the prices , we’ve provided here are approximate and we are still making a decision.
      However, the storage for the minimal plan will start from 10 Gb and can be enlarged if necessary.

  82. Добри - Reply
    December 12, 2012 at 3:04 pm

    When TeamLab Public Edition (TeamLab 7.0) will be available for download on Sourceforge.com?

    • Nina - Reply
      December 18, 2012 at 11:35 am

      Добри, Teamlab Public Edition is expected by the end of January.

      • Добри - Reply
        February 26, 2013 at 10:01 pm

        Hi Nina,

        Can you update the info about the download of TeamLab 7?

        Thank you!

  83. February 14, 2013 at 3:10 am

    Do you have any info in Spanish or Portuguese?
    Thanks in advance

  84. February 14, 2013 at 3:12 am

    Do you have solutions for micro companies. Thanks

  85. Pavol - Reply
    April 9, 2013 at 3:15 pm

    When will be the source code for 7.0 available for download? It was announced in 1Q/2013 and the quarter is over.

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